Charmius Privacy and Data Protection

How Online Casino Charmius Handles Your Data

When players join online casino Charmius, we collect the information needed to open an account, confirm eligibility and process payments safely. This includes identity and contact details provided at registration, plus verification documents requested before a withdrawal is paid out.

Why we verify identity

Our know-your-customer (KYC) process requires verification before withdrawals are released. This step confirms that the account holder is at least 18 years old and matches the payment details used for deposits and payouts, which protects both the player and our ability to operate under our licence from the Tobique Gaming Commission.

We restrict access from a number of jurisdictions, and players outside those restricted locations can open an account subject to the same verification standard. Data provided during registration and verification is used strictly for account administration, compliance checks and support communication.

Data We Collect at Each Stage

The information we request depends on where a player is in the account lifecycle, from first sign-up through to a withdrawal request.

Each category of data is tied to a specific function in running the account, rather than collected without purpose.

Players can exercise several controls over their own data and account activity directly through our support channels, available by live chat and email 24/7.

• Contact support at support@mail.charmius.app to ask what account data we hold.
• Set deposit limits or loss limits to manage spending without closing the account.
• Use session reminders to track time spent playing.
• Apply a cooling-off period for a temporary break from the account.
• Request self-exclusion for a longer-term restriction on account access.
• Visit closing an account for details on what happens to a remaining balance.

Account Access and Verification in Practice

Keeping account data accurate matters most at two points: signing in and requesting a withdrawal. If a player loses access, our password recovery process restores entry to the account without requiring a new verification submission, provided the original details still match.

Withdrawal requests are normally processed within 5 working days after checks are completed, and any additional time from the payment provider sits outside that window. This is why verification documents are requested as early as possible once a withdrawal is submitted, since incomplete checks are the main reason for delay.

We encourage players to review the payment methods available before depositing, since the method chosen at sign-up is the one our checks are built around. Details on accepted methods and processing are covered under deposit and withdrawal methods.